FRequently asked questions

Currently we are in Miami. However, we are not limited to these locations only and are always looking to expand to other markets. Please contact us to find out how we can help you no matter your location!

A short-term property rental refers to a lease with a duration of less than six months. Standard residential lease agreements require a one-year commitment.

Short term rentals often net higher profit margins than long term lease rentals:

With the popularity and demand of Airbnb at an all time high, a short term rental allows you to maximize your return on investment. Our owners enjoy significantly higher revenues and profit margins over long-term rentals, between 2 and 4 times the expected rental income.

Less wear and tear on the property and better maintenance: Due to frequent guest turnover your property is inspected and thoroughly cleaned by our staff several times a month. We catch any issues early and address them immediately before they cause damage to your property.  Also, people visiting South Florida are usually here for tourism, business or visiting family.  Most of them are eager to explore and spend most of their time out and about.

Personal blackout dates allow owners a much more flexible and care free way to rent:  Owners have complete control of when they want to use their property. This is ideal for a property that you like to occasionally visit or is your seasonal home.  It’s perfect if you’d like to have your friends and family come and stay.  Blackout periods for personal use are easy to mark off the calendar and we can alter the listing around your preferences and schedule.

Ideal guests:  We undertake a careful screening process for all guests to ensure that they are considerate and will take good care of your property. Airbnb fosters a sense of community and respect, and many Airbnb renters are property owners themselves.

We can help you save time and grow revenues through short-term rentals. Our team of experts ensure that your listings are promoted on a variety of short-term rental platforms. Customer queries are answered immediately, and listings are optimally priced to take advantage of seasonal demand. Our professional cleaning team ensures that your property is thoroughly cleaned and fully stocked before and after each guest visit. We offer 24/7 concierge services for you and your guest(s).

We accept a wide variety of properties including, but not limited to:

  • Studio Apartments/Condos
  • 1 Bedroom Apartment/Condos
  • 2 Bedroom Apartment/Condos
  • 3 Bedroom Apartment/Condos
  • Houses Townhouses
No! Your property does not have to be furnished. Our expert staging team and designers can furnish your property for you, at an additional cost.
Yes – All clients are required to sign a contract with Vacaven Properties. However, we understand that unexpected circumstances may arise, resulting in a request for cancellation. In the event that you so wish to withdraw or terminate your contract with Vacaven, we kindly ask clients to provide us with a 30-day notice.

If you are currently an Airbnb host:

  • Reach “Superhost” status
  • Ensure guest satisfaction, resulting in 5-star ratings and reviews
  • Dealing with guest enquiries online and in-person
  • Improve your response times
  • Dynamically manage pricing to maximize revenues
  • Promote on other short-term rental platforms
  • Generate more views and enhance overall property visibility

If you are interested in finding a tenant or wish to sublet:

  • Generates greater revenue in comparison long-term lease agreements
  • Avoid the hassle of searching and screening tenants
  • Provide professional, reliable, and frequent cleanings
  • Peace of mind that your home is in good hands
Upon signing up for our services, our expert team of staging consultants and photographers will ensure your property is designed to sell. Once the staging process is complete, we will begin to create and populate your property across multiple short-term rental platforms.
This depends entirely on the duration term of the contract. There is no problem with an owner, friends or family using the rental for weeks at a time, however if you plan to only make it available occasionally then you can let us know in advance as the contract terms will differ.
A landline phone isn’t required, unless you are in an area with no cell reception. We do require Wi-Fi to be available at all of our properties.
That’s totally up to you. In general, we encourage it, as homes get more bookings if they allow pets, but we understand many owners do not want to allow them. For those homes that are pet friendly, we charge guests a non-refundable pet fee (this amount differs based on the pet’s size and breed) and we have specific pet rules that guests must agree to prior to accepting their reservation request.
We list your home on the main sites where guests are looking for rentals! In addition to our own site, we’ll automatically get your property onto the major listing sites such as Airbnb, Vrbo, and our own website.We also will promote your properties on social media platforms such as Instagram, Facebook, LinkedIn, and TikTok.

Preserving the value of your property as well as the safety of our guests is our number one priority

We have an extremely rigorous guest screening process:

Guest Identity Validation. We ensure that guests are correctly identified by requesting valid, government issued identification prior to their stay.

We analyze each review and rating that the guest has previously received.

Once selected as a potential booking, we thoroughly interact with the guest in order to discover: purpose of their travels, size of their party, and any other pertinent information (i.e., “red flags”) that will better assist us in finding the ideal booking.

We do have a strict policy of not allowing parties or any types of events in any of the properties unless the owner permits. When we get noise complaints we take them very seriously and will be sure to make the guest aware. If issues persist, we reserve the right to evict the guest.

Security matters, and we know it matters, so we’ve developed a multilayer strategy for creating the same degree of trust between you and your guest as you’d have with a close friend or member of your family.

Here’s how the layers stack up:

  1. First, we have knowledge. We know who your guest is. We’ve seen their passport or driving license. We also have each guest sign a thorough and detailed Rental Agreement that protects you the owner from any accident or damage related liability.
  2. Secondly, we set limits. We use owner closets with secure locks to ensure owners can store their own personal items safely away.
  3. Thirdly, we are insured. The main listing sites we use offer a $1 million host guarantee policy. This is in addition to the mandatory security deposit we require from each guest.
  4. Finally, we ask owners to be sensible. If you have very valuable, portable items in the home, consider taking them with you when you travel, or leaving them with a trusted friend or neighbor.

It’s worth adding: if you have irreplaceable, fragile items which you think that someone might steal (even though we know who they are) or break (even though they’ve put down a card pre-authorization and we have their credit card details), we suggest you secure them before renting.

No, you don’t need to worry about it, Vacaven makes sure your home remains stocked. We supply an initial set of amenities, so when guests arrive they don’t need to head straight to a market. This set includes toilet paper per bathroom, paper towels, small sizes of soap, shampoo, and conditioner, and dish soap in the kitchen. We buy amenities in bulk and restock these for every stay.

Your property will be listed on (but not limited to) the following websites:

  • Airbnb
  • VRBO
  • Booking.com
Yes. They can book directly from our Vacaven.com website or from our channel partners such as Airbnb and Vrbo.
Many owners have already created listings. We will work with you to migrate your listing over to our managed account. We will also professionally rewrite the listing if necessary, improve the photos or take new ones, and synchronize the pricing and calendar across all of the many sites on which we list your rental.
If you have them, great! If you don’t, we’ll handle it. Even if you do, we will likely come and shoot some more. Our Onboarding Specialist, Stager, or Property Manager will stage the home for professional photos to be taken.
With our Guaranteed Package, you can expect to earn up to 3X more than profits generated through standard leasing agreements. Unique to each client, your revenue will vary depending on the property, location, and seasonality. Further details will be discussed during your consultation with the Vacaven team, forecasting your predicted revenue.
Nothing! Your success is our success. If we do not generate any bookings for your property, then you are not required to pay us anything in return.
Guests pay us directly for cleaning fees, and we pay the cleaners. There is nothing you need to do to schedule them or pay for them. If you wish to have your home cleaned while you, a family member, or friend are using it, just let us know and we will clean it and bill you for it as part of your monthly statement. At first you may want to do an initial cleaning before we go live with the listing or may need some assistance in organization which our cleaners would be happy to do.
Vacaven operates on a commission-based model, charged only on the booking fees generated by your property. We charge a custom, bespoke to each property, service fee for services rendered, plus an additional cleaning fee, which is paid by our guests. Utilizing the commission model motivates our team to maximize the revenue potential that your property may generate!
All payments are made on the last day of every month. We offer multiple forms of payment including: direct deposit, cheque, PayPal, and Venmo.
Yes, we will help in any way we can, and we regularly do it all. Most of our current clients were owners of long-term rentals and our capacity to simplify and execute the conversion is a huge selling point. Whether it is helping you secure a short-term rental license, bringing in our interior designers, choosing and installing all the furnishings, meeting movers, getting landscaping in shape, etc. Depending on the circumstances, we may charge an hourly fee to assist with some of these projects, however there are no start-up fees to get the home onboarded on our end.
Getting started is easy and risk-free. We can onboard homes that are existing vacation rentals as quickly as in a few weeks if everything is ready to go. Onboarding includes shooting new photos, putting together detailed listings, setting pricing, advertising on booking platforms, and taking reservations – all in as little as a few weeks! This can take longer given a homeowner’s schedule, or if a home is in the process of being converted from a residence, long-term rental, or if there are construction/maintenance projects still in progress. Our agreement is flexible and may be canceled by either party with 30 days notice. Early termination fees may apply.

Maximizing income starts here!

With the lowest rates in the industry!

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